Frequently Asked Questions

We welcome your questions by phone or email but you may find a quick answer to your query below...

What are your opening times and do I need an appointment?

Our stores are now open 7 days a week. Click here to find your local store and check their opening times before your visit. - we do not operate an appointment system so please come along anytime we are open and try on as many gowns as you like!

How much can I save?

Wedding dresses typically retailing from £700 to £2500 are available to purchase from £150 to £599.

Your prices are very low - does this mean your dresses are cheaper quality?

Whilst the Wedding Dress Factory Outlet have hundreds of cheap wedding dresses to choose from, our wedding gowns are certainly not cheap quality. In fact we have some of the highest standards of quality in the bridal wear industry and brides will not be compromising on the standard of the dress in order to make their huge saving. So for cheap wedding dresses of the highest quality, look no further.

What is your payment policy?

Payment can be made via all major credit and debit cards and cash is also accepted.

Your dresses are sold off the peg so what if I find one I like but need time to think about it? Will you sell it to someone else?

Buying your wedding dress is a big decision and once you have found your perfect dress you may want a little time to think before committing to buying it. We are happy to place one wedding dress on reserve for you for up to a week to provide you with some time to consider your choice. However, we are not able to offer this service on any of the featured designers, but we do offer our customers the opportunity to place a gown on reserve for a short period of time. There is a charge of £50 for this service which is treated as a NON REFUNDABLE DEPOSIT but will be deducted from the price of the gown should you decide to go ahead with the purchase.

How many dresses can I try on?

You are welcome to try on as many dresses as you like! We have a very informal approach and we encourage you to try on a wide variety of shapes and styles as you may be suprised as to what style of wedding dress suits you best. We suggest taking 4 gowns at time so you can fit into the changing room! If you need assistance, our staff will be happy to advise and guide you or alternatively you may wish to browse and try on for yourself.

What changing facilities do you have?

We have 6 large changing rooms at both of our outlets. Each changing room has a full size mirror.

our changing facilities

What is your returns policy?

Refunds are considered on a case by case basis. In all circumstances, we will only consider a refund if the customer has notified us of the wish to return the dress within 7 days of purchase and the dress is returned to us in its as-sold condition in the original packaging within 14 days of the date of purchase. Proof of purchase will always be required. A £5 transaction charge will be applied to all refunds. Refunds will not be provided after the date of the wedding. Refunds cannot be given on dress bags and accessories. Refunds will not be considered for dresses that have been further discounted due to imperfections. Please see our full terms & conditions.

How do I find you?

We have 3 stores, one in Burbage, near Hinckley in Leicestershire, one in Bromley, Greater London and one in Bolton in the North West. Please refer to the contact page of this website for detailed directions.

Where do your gowns come from?

Our discount wedding dresses come from various sources and include many well known bridal wear designers. 95% of our wedding gowns are brand new and a very small number have been used in photoshoots or on catwalks and these have been further discounted. None of our dresses are seconds and the majority come direct from designers and manufacturers who have excess stock due to discontinuation, cancelled orders, unused samples and one-off designs. We are also working exclusively with new designer labels such as Anna Sorrano, Viva and La Prima and will be introducing more and more featured designers in the near future.

Can I take photographs?

You are welcome to take photographs of our gowns.

Do you do the wedding dress alterations?

We do not employ a seamstress and therefore do not undertake dress alterations. However. we can recommend the services of several local highly experience bridal seamstresses and will provide the contact details to our customers. Our staff are very knowledgeable of what alterations can and cannot be undertaken and will advise you accordingly.

Do you sell accessories?

We have an excellent range of bridal veils, tiaras and underskirts to complete your look. We also have some bolero jackets and wraps. We now have large storage boxes for post-wedding storage and compact travel storage boxes that are sized for cabin acceptance onto flights.

Who can I bring with me?

You are welcome to bring anyone with you! Our only advice is not to have too many people as lots of opinions will just confuse you. The only thing we do ask is that men don’t enter the back section of the shop where the changing rooms, mirrors and some of the dresses are. This is because we can get very busy and some brides do prefer not to be seen by a man in their wedding dress before their big day. Also, for the dignity of our customers (with some dresses not fitting properly, bare backs and bra straps on show!), we do prefer to keep the area around the changing rooms for ladies only. Of course, you can take any dresses you like into the front section of the shop to show dad, brother, fiancée etc. and gauge their reaction!

Do you have a brochure and can you send me some pictures of your dresses?

As we sell off-the-peg, our stock changes on a weekly basis with one-off styles arriving from many different designers. It is therefore impractical to produce a brochure and keep an up-to-date library of dress photography. We carry such a huge range of styles and designs that we are sure to have many dresses that suit your individual requirements.

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