Terms & Conditions of Sale

Thank you for your custom. We hope that you will be delighted with the wedding dress you have purchased.

Purchasing a gown that does not fit
Please note, if you are purchasing a gown that does not fit you perfectly we will always give you honest advice as to whether, in our opinion, a dress can be altered to fit. However, the customer is solely responsible for purchasing a gown that does not fit and does so at their own risk. Any gown alteration requirements are the responsibility of the customer and the Wedding Dress Factory Outlet Ltd. will not be liable for any charges relating to third party costs such as seamstress alterations.

Gowns with imperfections
As we are a factory outlet, some of our gowns may have slight marks or a minor degree of damage, most of which is repairable. We will do our best to point these out to you prior to your purchase but the customer is responsible for checking the garment thoroughly prior to purchase.  Refunds and returns are not available on dresses that have been discounted further due to imperfections.

Refunds and returns
Refunds are considered on a case by case basis. In all circumstances, we will only consider a refund if the customer has notified us of the wish to return the dress within 7 days of purchase and the dress is returned to us in its as-sold condition in the original packaging within 14 days of the date of purchase. We reserve the right to charge an administration fee of £5 for refunds. Refunds cannot be given on dress bags and accessories. Proof of purchase will always be required. Refunds will not be provided after the date of the wedding.

Reserving a gown
We offer our customers the opportunity to place a gown on reserve for a short period of time. There is a charge of £50 for this service which is treated as a NON REFUNDABLE DEPOSIT but will be deducted from the price of the gown should you decide to go ahead with the purchase.

Cleaning of gowns
Regardless of the care label, we always recommend you seek professional dry cleaning advice if you wish to have your gown cleaned.

Statutory rights
Your standard statutory rights are not affected.